The guarantee starts from the date of delivery and provides cover for two years against manufacturing defects by reason of faulty materials or workmanship.  


A guarantee card will be given to you at the time of delivery. It is important that you register this guarantee within two months of the delivery date. The SleepID® Mattress is guaranteed for two years from the date of delivery.


We will at our own discretion, repair or replace the product, like for like, free of charge for labour, materials or carriage on the condition that:-


• The product has been correctly installed and used only on the electricity supply stated on the rating within the instructions for use booklet.

• The product has been used for normal domestic purposes only and in accordance with our operating instructions.

• The product has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us.

• The product is still in the possession of its original purchaser.

• The failure of the product is attributable to fair normal wear and tear only.


This guarantee is not insurance backed. This guarantee is in addition to and does not affect your statutory rights. Any product or defective part replaced shall become the property of Adjustamatic. Additional warranty guarantees may be offered from time to time subject to conditions.


NOTE that SleepID® mattresses cannot be used or installed on any AV, Ottoman or lift beds. Using the product not as specified invalidates any product guarantee. NHC Holdings Ltd and all subsidiary companies accepts no liability or responsibility for any product failure or user incident as a result of using the product not as specified. Please see instructions for use for further details.

SleepID Guarantee
2020 Award.jpg